NJM Insurance Review
- With 4.6/5 stars in 2024, NJM is an above-average insurance company.
- Read NJM reviews, complaints and prices before you buy.
NJM insurance: Ratings and reviews
NJM (New Jersey Manufacturers) is a regional carrier in the Northeast part of the United States and has been writing insurance policies for over 100 years. Although they only offer personal insurance policies in five states, they have great ratings for both customer service and claims satisfaction. NJM offers a variety of coverage options from auto and home to boat and watercraft, as well as commercial lines. If you're in a qualifying state (CT, MD, NJ, OH, PA) then NJM is worth considering for a great insurance experience at a competitive price.
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Wide variety of coverages and bundling options
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Excellent ratings from J.D. Power, A.M. Best and NAIC
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100+ years in business
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Offers an array of qualifying discounts
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Personal lines are only offered in five states
Is NJM a good insurance company?
The majority of The Zebra's review incorporates how well NJM scores in terms of customer service. In order to determine that we looked at the following third-party ratings.
Claims Satisfaction: Above average
- NJM earned Above average marks in J.D. Power's most recent auto claims satisfaction study[1]
Customer Satisfaction: Above average
- J.D. Power also rated NJM as Above average in overall auto customer satisfaction[2]
Complaint Index: Below average
- The National Association of Insurance Commissioners (NAIC) receives Below average customer complaints for NJM[3]
Financial Strength: Superior
- NJM received an Superior financial strength rating from A.M. Best for its ability to pay out claims[4]
The Zebra Customer Satisfaction Survey
In addition to third-party ratings, we also incorporated the results from our own consumer survey where we ranked which car insurance companies are the best based on feedback from real customers. In this survey, NJM scored 8.54/10 overall.
#2 - NJM ranked second out of the top 5 best regional carriers in the Northeast part of the country.
How much does NJM insurance cost?
Currently, the national average for a 6 month car insurance policy is $880, whereas NJM is about $683 or roughly 22% cheaper than a typical policy, so it is on par some with some of the cheapest auto insurance options available.
The table below shows how NJM auto insurance compares against other top insurers.
| Company | Avg. Monthly Premium |
|---|---|
| Erie | $108 |
| USAA | $114 |
| New Jersey Manufacturers | $114 |
| Arbella | $124 |
| GEICO | $129 |
| State Farm | $131 |
| Amica | $144 |
| Plymouth Rock | $144 |
| Allstate | $201 |
Like rates with most insurance companies, pricing for NJM auto insurance does vary based on your age and generally will get cheaper the older you get.
The table below shows NJM's car insurance premiums for different age brackets.Â
| Age Group | Avg. Monthly Premium |
|---|---|
| Teens | $244 |
| 20s | $143 |
| 30s | $110 |
| 40s | $103 |
| 50s | $95 |
| 60s | $92 |
The Zebra’s Dynamic Insurance Rating Tool data methodology
The Zebra’s Dynamic Insurance Rating Tool for home and auto insurance rates utilizes the latest ZIP code-level rate filings from across the U.S., sourced from Quadrant Information Services and S&P Global. These filings, typically updated annually or biennially by insurers, are verified through Quadrant’s QA process and then integrated into The Zebra’s estimator.
The displayed rates are based on a dynamic home and auto profile designed to reflect the content of the page. This profile is tailored to match specific factors such as age, location, and coverage level, which are adjusted based on the page content to show how these variables can impact premiums.
For a comprehensive understanding, see our detailed methodology.
Discounts offered
Auto insurance discounts can save you money on your premium but are subject to certain qualifications, so be sure to check with NJM if you're curious about potential discounts. Below are some of the discounts available from NJM:Â
- Multi-policy - If you bundle your auto insurance with another policy, such as renters or homeowners, you can earn a multi-policy discount.
- Paid-in-full - NJM rewards customers who pay their entire premium up-front, versus monthly payments. You may be able to combine this with a paperless discount or electronic payment to save even more.
- Defensive driving - Although only available to NJ drivers, you can save money for up to three years by taking an approved defensive driving course.
- Good student - If you're in high school or college and have maintained a B average, 3.0 GPA, made the Dean's List, or Honor Roll, then you may qualify for a discount.
NJM offers other savings opportunities, as well, such as a mature driving discount. View all of NJM's discounts here.Â
Search, compare and buy all on one site. Start saving today!
What types of coverage does NJM offer?
One key factor in the carrier review process is looking at the types of insurance coverage a company offers. NJM offers the basic coverage options you'd expect from a well-rounded insurance company, including liability, collision, comprehensive, and uninsured/underinsured motorist coverages.Â
Here are some of the extras and add-ons you can take advantage of when insuring your vehicle with NJM.
- Bundling options - Many consumers like to bundle their auto policy with homeowners, renters or condo policies to keep things simple and generally get added savings. NJM offers a variety of other coverages, including boat, motorcycle, flood, and personal umbrella here.
- Roadside assistance -Â NJM's roadside assistance coverage provides lock-out service, 24/7 towing, flat tire changes, or battery recharge. This includes labor on location or a tow to a service center.Â
- Gap insurance - If your car is considered a total loss after an accident, and you owe more than the vehicle is worth, gap insurance can help cover some or all of the difference, which can be a big financial help in certain circumstances.
- Rental car reimbursement - If you're unable to drive your vehicle after a covered accident, NJM can reimburse your expenses from taxi or rideshare services, or a rental car, depending on on your specific expense limits.
Read more about NJM's coverages here.
NJM SafeDrive
NJM's SafeDrive is a telematics program that monitors your driving habits to encourage safe driving and provides a discount as an incentive. You'll automatically see savings just from enrolling and you can use the feedback the app provides to improve your skills behind the wheel. Some of the habits SafeDrive monitors are acceleration, braking, cornering, and distracted driving. There is even a Leaderboard feature where you can compare your skills to those of others in the spirit of friendly competition!Â
Learn more about NJM's SafeDrive program here.
NJM insurance review: Summary
For those in the Northeast looking for a well-established company with affordable insurance products, NJM is a great contender. Although only available in five states for personal insurance offerings, the benefits tend to outweigh the limitations for drivers in these locations. NJM offers traditional discounts, bundling opportunities, and products to fit the needs of the average driver and consumer — all with a competitive price tag. NJM's years of experience in the industry is also reassuring, especially for those who want more confidence in switching to a new insurance carrier.
Methodology — how The Zebra reviews insurance companies
The team of insurance experts at The Zebra considers the company's standing in five main categories to come up with an overall rating. These metrics are weighted according to importance and are detailed below:
- Price (20%): Using the base profile detailed below, we compared the company's average rate with the national average. If it surpassed this average, we gave a lower rating; if it fell below, we awarded a higher rating.
- Coverage (20%): The highest-scoring companies offer a variety of coverage options, including bundling options, roadside assistance, telematics, beyond-basic coverage levels, and a variety of other coverage types.
- Customer service (30%): We averaged ratings from JD Power, the NAIC complaint index to come up with a rating for the company's customer service. In instances when a company is not rated, we may use alternative rating agencies such as the Better Business Bureau and Trust Pilot.
- Financial strength (10%): We use AM Best to determine a company's financial standing. In some cases when a company is not rated by AM Best, we may use an alternative measure such as Demotech.
- The Zebra's Customer Satisfaction Survey (20%): The Zebra conducts an annual survey measuring customer satisfaction for many of the top insurance companies with the goal of ranking both the best auto insurance companies and best home insurance companies. Read more below.
For our auto insurance review, we analyzed more than 83 million insurance rates spanning every U.S. ZIP code using a sample user profile: a 30-year-old single male driver with a Honda Accord, good credit and full coverage at these levels:
- $50,000 per person/$100,000 per incident for bodily injury liability
- $50,000 per incident for property damage liability
- $500 deductibles for collision and comprehensive coverage
For our home insurance review, rates are based on a sample user profile: a 45-year-old married homeowner living in a 2,500-square-foot single-story home built in 2011 with these coverage levels:
- $200,000 for the dwelling
- $20,000 for other structures
- $100,000 for personal property
- $100,000 for personal liability
- $1,000 deductible
These sample premiums are dynamic and automatically refresh whenever the newest data is made available.
To generate pricing for particular rating factors, we adjusted this profile based on common pricing factors used by major car insurance companies. These factors include credit score, coverage level and others.
For The Zebra's Customer Satisfaction Survey, findings are based on an online quantitative survey of 4,134 current U.S. auto and home insurance customers, with Census-balanced sampling by age, gender and region. Categories with n=<20 responses are considered insufficient sample size and are not reported. This survey was developed by The Zebra and executed by independent research firm Maru/Blue in 2023.
NJM insurance: Frequently asked questions
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About The Zebra
The Zebra is not an insurance company. We publish data-backed, expert-reviewed resources to help consumers make more informed insurance decisions.
- The Zebra’s insurance content is written and reviewed for accuracy by licensed insurance agents.
- The Zebra’s insurance editorial content is not subject to review or alteration by insurance companies or partners.
- The Zebra’s editorial team operates independently of the company’s partnerships and commercialization interests, publishing unbiased information for consumer benefit.
- The auto insurance rates published on The Zebra’s pages are based on a comprehensive analysis of car insurance pricing data, evaluating more than 83 million insurance rates from across the United States.