MetLife Insurance Review

  • With 3.0/5 stars in 2024, MetLife is a decent insurance company.
  • Read MetLife reviews, complaints and prices before you buy.
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Renata Balasco

Senior Content Strategist

  • Licensed Insurance Agent — Property and Casualty

Renata joined The Zebra in 2020 as a Customer Experience Agent. Since 2021, she has worked as licensed insurance professional and content strategist.…

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Kristine Lee

Insurance Analyst

  • Licensed Insurance Agent — Property and Casualty
  • 4+ years of Experience in the Insurance Industry

Kristine is a licensed insurance agent who joined The Zebra in 2019 as an in-house content researcher and writer. Before joining The Zebra, she was a…

MetLife insurance: Ratings and review

Important note:

As of April 2021, Farmers Insurance Group has acquired all MetLife auto and homeowners policies. MetLife Auto & Home is no longer affiliated with MetLife, Inc. and policyholders will use Farmers services to manage their accounts. For more information on Farmers auto and home insurance policies, check out our Farmers Insurance review.

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Rating from The Zebra Question mark icon

The Metropolitan Life Insurance Company, better known as MetLife, provides an array of insurance options beyond home, auto and other varieties of property and liability insurance. MetLife also offers dental, vision and life insurance, as well as insurance products for businesses.

Founded in 1868, the New York City-based insurer has been in the insurance business for quite a while. Let’s explore MetLife’s car insurance coverage options and discounts to better evaluate if it’s the right insurance company for you.

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3.0 stars Rating from The Zebra
Ratings based on price, customer service, coverage, and financial strength.
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  • Scored well in The Zebra's Customer Satisfaction survey

  • Robust coverage options

  • Superior financial strength

  • Poor customer ratings from third-party organizations

  • High number of consumer complaints

  • Pricier average rates

Is MetLife a good insurance company?

The majority of The Zebra's review incorporates how well MetLife scores in terms of customer service. In order to determine that we looked at the following third-party ratings.

Trustpilot Reviews: 1.5/5

  • Metlife earned 1.5/5 stars from Trustpilot[1]

BBB Customer Reviews: 1.09/5

  • MetLife has a 1.09/5 rating from Better Business Bureau customers[2]

Complaint Index: Above average

  • The National Association of Insurance Commissioners (NAIC) receives Above average customer complaints for MetLife[3]

Financial Strength: Superior

  • MetLife received a Superior financial strength rating from A.M. Best for its ability to pay out claims[4]

The Zebra Customer Satisfaction Survey

In addition to third-party ratings, we also incorporated the results from our own consumer survey where we ranked which car insurance companies are the best based on feedback from real customers. In this survey, MetLife scored 8.84/10 overall, placing it 3rd. Below you can see where MetLife ranked for some of the individual categories.

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Top 5 for trustworthiness

8.83/10 - Metlife ranked 2nd for most trustworthy auto insurance company.

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Top 5 for customer service

8.92/10 - MetLife took 3rd place for best customer service.

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Top 5 for willingness to recommend

8.85/10 - MetLife was the 2nd highest for recommended insurance companies.

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Top 5 in claims satisfaction

9.11/10 - MetLife placed 2nd in the claims satisfaction category.

How much does MetLife insurance cost?

Currently, the national average for a 6-month car insurance policy is $880, whereas MetLife is about $1106 or roughly 26% more expensive than a typical policy, so certainly not one of the cheapest auto insurance options available.

The table below shows how MetLife auto insurance compares against other top insurers.

Average Monthly Cost by Insurance Carrier
Company Avg. Monthly Premium
Allstate $201
Farmers $149
GEICO $129
MetLife $184
Nationwide $123
Progressive $157
State Farm $131

Similar to any insurance company, pricing for MetLife auto insurance does vary based on your age and generally will get cheaper the older you get. The table below shows MetLife's car insurance premiums for different age brackets. 

MetLife Costs by Age Group
Age Group Avg. Monthly Premium
Teens $646
20s $266
30s $182
40s $170
50s $156
60s $149

The Zebra’s Dynamic Insurance Rating Tool data methodology

The Zebra’s Dynamic Insurance Rating Tool for home and auto insurance rates utilizes the latest ZIP code-level rate filings from across the U.S., sourced from Quadrant Information Services and S&P Global. These filings, typically updated annually or biennially by insurers, are verified through Quadrant’s QA process and then integrated into The Zebra’s estimator.

The displayed rates are based on a dynamic home and auto profile designed to reflect the content of the page. This profile is tailored to match specific factors such as age, location, and coverage level, which are adjusted based on the page content to show how these variables can impact premiums.

For a comprehensive understanding, see our detailed methodology.

Discounts offered

It's smart to look for discounts when shopping for car insurance, and MetLife offers a few options to help lower your monthly premiums. Since MetLife operates through Farmers for car insurance, policyholders would receive discounts they qualify for with Farmers.

Farmers does not offer a comprehensive list of discounts on their website but mentions how policyholders can save money by driving safely and bundling policies. Read more about ways to save here.

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What types of coverage does MetLife offer? 

MetLife offers all standard auto insurance coverage options including comprehensive, collision, and liability — along with uninsured and underinsured motorist coverage, personal injury protection (PIP) and rental car coverage. MetLife auto is now insured through Farmers, and Farmers offers the following additional coverage options:

  • Rideshare coverage: This coverage could come in handy if you drive for Uber or Lyft.
  • Guaranteed value: Best for owners of classic cars, Farmers pays you a defined, agreed-upon value if your car is a total loss.
  • Customized equipment: This covers the cost of repairing or replacing custom equipment like wheels, sound systems and more.
  • Windshield & glass coverage: This applies a $0 deductible on glass repair.
  • Accident forgiveness: Farmers will forgive one at-fault accident for every three years you drive without one.

Farmers offers an array of optional coverage add-ons. See their full list here.

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Additional lines of insurance

MetLife may have handed off their auto and homeowners policies to Farmers, but the company still offers many insurance products under the Metlife banner. These include:

Metlife insurance review: Summary

In short, while MetLife currently focuses on health and life insurance policies, those who are locked into their auto coverage are likely satisfied. Farmers' takeover of auto policies is still a worthy competitor, offering a wide breadth of coverage options at competitive rates. All in all, The Zebra considers MetLife to have been a decent provider of car insurance before its transfer to Farmers.

Methodology — how The Zebra reviews insurance companies

The team of insurance experts at The Zebra considers the company's standing in five main categories to come up with an overall rating. These metrics are weighted according to importance and are detailed below:

  • Price (20%): Using the base profile detailed below, we compared the company's average rate with the national average. If it surpassed this average, we gave a lower rating; if it fell below, we awarded a higher rating.
  • Coverage (20%): The highest-scoring companies offer a variety of coverage options, including bundling options, roadside assistance, telematics, beyond-basic coverage levels, and a variety of other coverage types.
  • Customer service (30%): We averaged ratings from JD Power, the NAIC complaint index to come up with a rating for the company's customer service. In instances when a company is not rated, we may use alternative rating agencies such as the Better Business Bureau and Trust Pilot.
  • Financial strength (10%): We use AM Best to determine a company's financial standing. In some cases when a company is not rated by AM Best, we may use an alternative measure such as Demotech.
  • The Zebra's Customer Satisfaction Survey (20%): The Zebra conducts an annual survey measuring customer satisfaction for many of the top insurance companies with the goal of ranking both the best auto insurance companies and best home insurance companies. Read more below.

For our auto insurance review, we analyzed more than 83 million insurance rates spanning every U.S. ZIP code using a sample user profile: a 30-year-old single male driver with a Honda Accord, good credit and full coverage at these levels:

  • $50,000 per person/$100,000 per incident for bodily injury liability
  • $50,000 per incident for property damage liability
  • $500 deductibles for collision and comprehensive coverage

For our home insurance review, rates are based on a sample user profile: a 45-year-old married homeowner living in a 2,500-square-foot single-story home built in 2011 with these coverage levels:

  • $200,000 for the dwelling
  • $20,000 for other structures
  • $100,000 for personal property
  • $100,000 for personal liability
  • $1,000 deductible

These sample premiums are dynamic and automatically refresh whenever the newest data is made available.

To generate pricing for particular rating factors, we adjusted this profile based on common pricing factors used by major car insurance companies. These factors include credit score, coverage level and others.

For The Zebra's Customer Satisfaction Survey, findings are based on an online quantitative survey of 4,134 current U.S. auto and home insurance customers, with Census-balanced sampling by age, gender and region. Categories with n=<20 responses are considered insufficient sample size and are not reported. This survey was developed by The Zebra and executed by independent research firm Maru/Blue in 2023.

MetLife insurance: Frequently asked questions

While Farmers has taken over MetLife's home and auto lines, MetLife now concentrates on health, life and pet insurance. However, MetLife's auto insurance was highly rated on The Zebra's Customer Satisfaction Survey for trustworthiness, customer service, willingness to recommend and claims satisfaction.

Farmers Insurance acquired MetLife's auto and home lines in 2021; however, MetLife's other lines (e.g. health, life, pet) are still available through MetLife.

While MetLife is not rated in J.D. Power's claims satisfaction study, they did receive a Superior financial strength rating from AM Best which is associated with an insurer's financial health and ability to pay out claims.

MetLife no longer sells auto or home insurance as Farmers Insurance took over their home and auto lines of insurance.

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About The Zebra

The Zebra is not an insurance company. We publish data-backed, expert-reviewed resources to help consumers make more informed insurance decisions.

  • The Zebra’s insurance content is written and reviewed for accuracy by licensed insurance agents.
  • The Zebra’s insurance editorial content is not subject to review or alteration by insurance companies or partners.
  • The Zebra’s editorial team operates independently of the company’s partnerships and commercialization interests, publishing unbiased information for consumer benefit.
  • The auto insurance rates published on The Zebra’s pages are based on a comprehensive analysis of car insurance pricing data, evaluating more than 83 million insurance rates from across the United States.